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医院业务流程再造是以美国迈克尔.哈默博士的业务流程再造管理观念为指导[1],其实质是改变不符合患者要求的老做法,再造社会需要、患者需求的科学流程。对医院的业务流程进行再造和优化是社会发展的趋势,是医院生存和发展的需要[2]。2007-10本院病理科针对病理标本管理流程中存
Hospital business process reengineering is guided by the concept of business process reengineering managed by Dr. Michael Hammer in the United States [1]. Its essence is to change the scientific process of rebuilding the needs of the society and the needs of patients according to the old practices that do not meet the requirements of patients. To rebuild and optimize the hospital’s business processes is the trend of social development, which is the need of hospital’s survival and development [2]. Pathology department of our hospital for pathological specimens management process in 2007-10 deposit