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指出咨询知识库是供用户查询知识并获取参考的服务平台,按照收录咨询案例的来源可划分为原始型、选择型、FAQ型和整合型。介绍国家科学图书馆咨询知识库的建设目标、内容组织方法、内容管理流程和系统功能框架,在对其应用效果进行评价的基础上,从更新机制、完善机制、激励机制、分析反馈机制和智能咨询等方面提出后续建设思路。
It is pointed out that consulting knowledge base is a service platform for users to query knowledge and obtain reference. According to the sources of collecting consulting cases, they can be divided into primitive type, selective type, FAQ type and integrated type. This paper introduces the construction goal, content organization method, content management process and system function framework of National Science Library Consultant Knowledge Base. Based on the evaluation of its application effect, this paper introduces the mechanism of renewal mechanism, perfection of mechanism, incentive mechanism, feedback mechanism and intelligence Consulting and other aspects of follow-up construction ideas.