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承诺切忌“花架子”程桂芳徐遥１９９７年中国消费者协会对全国十大行业经营承诺情况进行的专题调查显示：承诺活动中形式主义严重。５１．９１％的企业承诺的是法定责任；承诺不践诺的现象突出，４５．０５％的企业将承诺活动中出现的问题归罪于消费者“过于计较”。面对...
Promised to avoid “flower shelf” Cheng Guifang Xu Yao 1997 China Consumer Association on the top ten industries in the country’s business commitment conducted a survey conducted: promised formalism in the serious. 51.91% of enterprises promised statutory responsibility; promised non-promiscuous phenomenon prominently, 45.05% of enterprises promised that the problems occurred in activities were blamed on consumers “too much”. face...