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目的如何提高全院员工的质量安全意识,并参与质量管理,最终达到医疗质量不断持续改进,是我们工作、努力的目标。方法制订下临床方案,以医、药、护联合下各临床科室2周时间,参与科室的交接班、查房、病历讨论、资料管理、科级质控等工作实地指导、彼此良好地互动。结果与结论全员参与质量管理意识增强;各项规章制度、操作规范、流程、指引得到有效地落实与执行;医疗护理质量稳步提升;不良事件发生率下降;患者满意度提高;最终提高医院的经济指标与社会效益,形成的良性循环。
Purpose How to improve the hospital staff’s awareness of quality and safety, and participate in quality management, and ultimately achieve continuous improvement of medical quality, is our goal of work and effort. Methods To formulate the clinical plan, with the cooperation of medicine, medicine and nursing, each clinical department under the guidance of two-week period, take part in the hand-over of departments, rounds of examination, medical record discussion, data management, quality control and other work. Results and Conclusions The awareness of all staff involved in quality management was enhanced. All rules and regulations, operating practices, procedures and guidelines were effectively implemented and implemented. The quality of medical care was steadily improved. The incidence of adverse events was decreased. Patient satisfaction increased. Economic indicators and social benefits, the formation of a virtuous circle.