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目的:有效沟通了解静脉药物调配中心(PIVAS)运行中的不足之处,通过持续改进以满足临床药学服务需求,促进PIVAS的发展.方法:由经验丰富的PIVAS调研人员到临床科室进行双向的有效沟通,倾听意见或建议,解决静脉调配药品临床应用过程中存在的问题,提供专业的合理用药服务.结果:通过临床调研工作的开展,使临床科室对PIVAS服务满意度得以提升,促进药品合理应用.结论:临床调研工作能增强PIVAS与临床科室之间沟通,更有利于彼此工作的开展,提升医疗服务水平.“,”Objective: To meet the requirements of clinical pharmacy services and promote the development of pharmacy intravenous admixture services ( PIVAS) through the communication and understanding of the deficiencies in operation of PIVAS and the continuous improvement. Methods: Experienced PIVAS investigators were sent to clinical departments to build an effective two-way communication and listen to comments or suggestions; and then the problems existing in the process of clinical application of intravenous drugs were solved and professional services for the rational use of drugs were provided. Results: By carrying out the clinical research, the service satisfaction with the PIVAS was improved in clinical departments and the rational drug use was promoted. Conclusion: Clinical research can enhance the communication between PIVAS and clinical departments, benefit each other in work and improve the quality of health care.