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在与领导相处的过程中,秘书难免会受到领导的批评.一般来说,这种批评是对的,但也不排除领导者有时会作出不准确的甚至错误的批评.面对领导者不准确甚至错误的批评,应该怎样解释呢?第一,要事后解释,不要当面解释.领导者的批评,是在一定的时间、地点、条件下作出的,一定会有他的主客观原因,领导往往自以为有一定道理,也许伴随着严肃的态度、尖锐的言词,甚至大声训斥.碰到这种情况,秘书应该尽量忍耐和克制,不要一触即跳,将领导者的批评顶回去.从领导者的角色需要和心理特性看,最忌讳在临场时动摇其决心和意志,因此,你完全可以在事后一个适当的时候心平气和地向领导说明原委.这种事后解释的好处很多,它既维护了领导者的威信,又表现
In the process of getting along with the leadership, the secretary will inevitably be criticized by the leadership.Generally, the criticism is correct, but it does not rule out the leader sometimes make inaccurate or even wrong criticism.Facing the leader is not accurate Even wrong criticism, how should we explain it? First, we should explain things afterwards and not face to face explanation.Large criticism is made at a certain time, place and conditions, there must be his subjective and objective reasons, the leadership often If you think you have a certain truth, perhaps accompanied by a serious attitude, sharp words, or even loudly reprimanded .In this case, the Secretary should try their patience and restraint, do not jump to jump the leader’s criticism back. The role of the person needs to look and psychological characteristics, the most taboo to shake their determination and will on the spot, so you can calmly explain to the leadership at an appropriate time after the incident.This ex post explanation has many benefits, both to maintain The prestige of the leader also shows