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2014年3月4日,青岛机场售票处,SC4995济南-威海-长春由于飞机故障威海-长春取消,影响到后段青岛出港大连的航班也取消,上午接到济南AOC的通知,青岛机场售票柜台就做好了为旅客签转的准备,旅客在下午14:20左右到达青岛山航售票柜台,得知航班取消后,部分旅客出现焦躁的情绪,当班人员林晓杰与值机沟通后,把旅客的身份证全部收集起来为旅客签转到青岛长春的航班,为了减轻旅客的不满,缓和旅客的情绪,林晓杰把旅客的证件拿到值机柜台为旅客办理了值机,把登机牌
March 4, 2014, Qingdao Airport Ticket Office, SC4995 Jinan - Weihai - Changchun As the plane failure Weihai - Changchun canceled, affecting the latter part of the Qingdao departure of Dalian flights canceled, the morning received Jinan AOC notice, Qingdao Airport ticket counter It is ready to sign for the passenger transfer, the passengers arrived in Qingdao afternoon at about 14:20 ticket counter, that after the cancellation of the flight, some passengers appear anxious mood, on duty staff Xiao-Jie Lin and check-in communication, the passengers In order to reduce passenger dissatisfaction and ease the mood of passengers, Lin Xiaojie took the passenger’s ID card to the check-in counter to handle the check-in for passengers, put the boarding pass