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某一企业为了一项客户服务计划。对员工进行了专门培训,但经历了数年的培训后,此项计划已不能适应当时的竞争形势了……策略性的人力资源发展可在理论上和实践上解决这一问题。 在市场经济大潮的冲击下,企业面临越来越大的压力:顾客希望买到更精巧的产品,并且希望得到一贯高水平的服务,同时,世界性的竞争令服务水准持续上升,而广告媒介则更令顾客的期望超前于现有产品的服务水准。 所有这些压力都会增加工作的知识内涵及对有知识员工的需求,企业目前是在一个竞争激烈但存在优秀人才结构性短缺的人才市场中争聘人才,竞争的压力并没有使招聘优秀人才变得容易,即使企业能够聘到条件较好的人才,他们所拥有的知识也未必能给企业带来竞争优势和经济效益,因为人才谋取竞争利益所需技能,必定从公司内部得以发展及维护。而且,即使公司不缺乏拥有丰富技术及知识的人才,我们也不能因此满足而
A business for a customer service plan. After a few years of training, this program has been unable to adapt to the prevailing competitive situation ... Strategic human resources development can be in theory and in practice to solve this problem. Under the impact of the tide of market economy, enterprises are facing more and more pressure: Customers want to buy more sophisticated products and want consistent high-level service. At the same time, the worldwide competition keeps rising their service standards while advertising media Then make the customer’s expectations ahead of the existing product service levels. All of these pressures will increase the knowledge content of work and the demand for knowledgeable workers. Enterprises are currently competing for talent in a highly competitive talent market with a shortage of talented people, and the pressure of competition has not resulted in the recruitment of talented people becoming Easy, even if the company can hire better people, their knowledge may not give enterprises competitive advantage and economic benefits, because the talent needed to compete for the benefits of skills must be developed and maintained within the company. And even if the company does not lack people with rich technology and knowledge, we can not satisfy it