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随着70后步入中年,80、90后年轻员工已经成了现代饭店行业的主力军,由于他们具有该群体特有的思想和行为特征。因此饭店的培训要从他们的思想和行为特征出发,研究出适合这代员工的培训理念和体系,以便更好地提高饭店服务质量和效率,提高竞争力。员工培训是培育和形成共同的价值观、增强凝聚力的关键性工作。对人的培训实际上就是对人的活动的培训。人的活动的最大特点,就在于任何一种人的活动都是在人的思想、意
With 70 years into the middle age, young employees after 80,90 have become the mainstay of the modern hospitality industry because of their unique ideological and behavioral characteristics. Therefore, the training of hotels should start from their ideological and behavioral characteristics and develop the training concept and system suitable for this generation of employees in order to better improve the quality and efficiency of hotel services and enhance their competitiveness. Staff training is to cultivate and form a common values, the key to enhancing cohesion. Personnel training is actually the training of people’s activities. The most important feature of human activity lies in the fact that any kind of human activity is based on human thought and meaning