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目前,国内三大运营商均获得了全业务牌照,其运维管理体制将逐渐从以网络为中心向以业务为中心、以客户为中心转变。其中,将维护业务剥离外包是未来的发展趋势。但考虑到网络的安全、外包服务标准的缺乏、自身原有运维队伍的安排,以及国内外包服务商普遍专业素质较低等原因,目前的运维外包大多集中在低端维护和外围业务上。中国电信基于聚焦客户的战略,在拥有全业务网络后,需将精力集中于业务开发上,因此更加强调集中化运维模式和运维外包。为此,广东电信对CDMA无线网络的运维架构进行了大胆尝试,建立了准外包的运维模式,进行了具有前瞻性和探索性的尝试。
At present, all three major domestic operators have obtained full-service licenses, and their operation and maintenance management system will gradually shift from network-centric to business-centric and customer-centric. Among them, the maintenance of business outsourcing outsourcing is the future trend of development. However, given the network security, the lack of standards for outsourcing services, the arrangement of its own operation and maintenance teams, and the generally low professional quality of service providers at home and abroad, most of the current O & M outsourcing focuses on low-end maintenance and peripheral services . Based on its strategy of focusing on customers, after focusing on business development with its full-service network, China Telecom places more emphasis on centralized operation and maintenance (O & M) outsourcing. Therefore, Guangdong Telecom has made a bold attempt to the operation and maintenance architecture of CDMA wireless network, established the operation and maintenance model of quasi-outsourcing, and conducted forward-looking and exploratory attempts.