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联想:联想客服热线的接通情况良好,我们于不同时间段拨打想客服热线4次,一次处于忙线中,一次转人工等待的时间过20秒,另外两次较顺利。虽然语音提示说明需要提供主机号,但接通客服后,即使提供不了主机编号,客服代表也会帮解决问题。不过其中一名客服代表语速稍快,报开头语时不够晰,来电者没能听清客服代表所说的内容,而且尽管客服代表询问来电者的称谓,但还是直接以“您”称呼。整体来说,客代表的表现还是让人比较满意,对业务知识熟练,回应迅速,
Lenovo: Lenovo customer service hotline connected in good condition, we call at different times to customer service hotline 4 times, once in a busy line, turn the artificial waiting time more than 20 seconds, the other two more smoothly. Although the voice prompts need to provide the host number, but connected to customer service, even if the host can not provide the number, customer service representatives will help solve the problem. However, one of the customer service representative speed slightly faster, reported the opening words are not clear enough, the caller did not listen to what the customer service representative said, and although the customer service representative asked the caller’s name, but still directly to the “you” call. Overall, the performance of customer representatives or people more satisfied with the business knowledge and skill, rapid response,