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随着中美有关WTO协议的签定,全球经济一体化的加剧,竞争环境的变化使得每一个企业都面临着这些压力:如何改善客户的满意度,增加利润?如何强有力地对成本预算进行控制?如何改善供应商的供货能力,形成强有力的竞争联盟?网上移植或网上网下并举也许是解决问题的好办法。但如何运作却是一个难题,一位在线销售专家认为:“网上运作需要三种基本技能:推销能力,直接面向和满足消费者的能力,以及必要的技术能力。绝对不能将在线销售看成一个技术设备,创新是网上运作成功的关键。” 创新是竞争力的源泉,是提供完善服务和降低成本的前提,Cisco产品安装配置是一个复杂的工作,通过网络服务,90％的问题能够被客户自行解决,通过工程师解决剩下的10％的问题,使得该公司1999年市值达到3000亿美元,首次超过微软,做起了业界第一!
With the signing of the WTO agreements between China and the United States, the intensification of the global economic integration and changes in the competitive environment make every enterprise faced with these pressures: how to improve customer satisfaction and increase profits? How to force cost budget vigorously Control? How to improve the supply capacity of suppliers to form a strong competitive alliance? Online transplantation or online and offline may be a good solution to the problem. But how it works is a dilemma: An online sales expert says: “There are three basic skills that are required for online operations: the ability to sell, the ability to directly address and satisfy consumers, and the necessary technical capabilities. Never think of online sales as one Technology and equipment, innovation is the key to the success of the online operation. ”Innovation is the source of competitiveness, is to provide better service and reduce costs, Cisco product installation and configuration is a complex task, through the network service, 90% of the problems can be customers Resolved by the engineers to solve the remaining 10% of the problems, making the company’s market capitalization in 1999 reached 300 billion US dollars, surpassing Microsoft for the first time, to start the industry first!