基于我国缺陷汽车产品问卷调查的路径设计与研究

• 作 者: 宋黎 孙宁 徐思红 姜肇财
• 机 构: 中国标准化研究院,
• 出 处: 标准科学
• 发表日期: 2017年07期
• 关键词: 问卷调查 缺陷产品 召回

本文基于缺陷汽车产品召回过程及内容,从缺陷汽车的线索征集、召回过程监督,召回完成后的成效等几个方面设计问卷调查,在召回全链条中应用问卷调查来辅助车主缺陷信息问题发生率的判别,监督召回实施过程中的进度及问题,对召回完成率及效果进行验证评估,通过问卷调查方式,快速获得真实有效的信息,在召回工作中提供重要的数据支持。

Based on the recall process and contents of defective automotive products, this paper designs questionnaires from several aspects such as the collection of clues to defective cars, the supervision of the recall process, the effectiveness after the recall is completed and so on, and applies the questionnaire to recall the whole chain to assist the owners of defects information. , To monitor the progress and problems in the implementation of the recall, to verify and evaluate the recall completion rate and effectiveness, to obtain real and effective information quickly through the questionnaire survey, and provide important data support in the recall.