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建立客户服务系统势在必行 报业的竞争日益激烈,而竞争的关键体现在服务上,如何有效利用技术提升服务水平,以便更好贴近公众及提高决策水平,显得非常重要。目前,呼叫中心是报社提升服
It is imperative to set up a customer service system. The competition in newspapers is increasingly fierce. The key to competition lies in the service. It is very important how to effectively use technology to improve service levels so as to better reach the public and improve decision-making. At present, the call center is a newspaper promotion service