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鉴于公司已建立的与销售业务相关的信息系统(如ERP、IC卡提货、CMIS等),从系统总体定位来看,均是服务于企业内部管理,使用的用户主要是企业内部的各类业务人员,缺少面向外部销售客户的信息系统。销售业务员与客户沟通、交流及处理投诉都是通过电话、传真及邮件等形式,无法有效提高工作效率,增加了营销成本,也使客户了解资金、物流等信息的过程较为繁琐、低效。此外,由于公司销售的产品装运点分散,且很多涉及到危化品车
In view of the information systems (such as ERP, IC card delivery, CMIS, etc.) that the Company has established in connection with the sales business, the overall positioning of the system is to serve the internal management of the enterprise. The users who use are mainly all kinds of internal businesses People, lack of information systems for external sales customers. Sales clerks communicate with customers, communicate and deal with complaints by means of telephone, fax and email, which can not effectively improve work efficiency, increase marketing costs, and also make customers more complicated and inefficient in understanding capital, logistics and other information. In addition, due to the fragmented shipping point of the products the company sells, many involve hazardous chemicals vehicles