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目的研究销售人员、安全服务人员、技术工人职业紧张常模、应用图表、分级标准。方法采用职业紧张量表(OSI-R),对1370例常模样本进行研究,其中销售人员136例、安全服务人员331例、技术工人903例。结果首先,采用OSI-R量表分别研制了销售人员、安全服务人员、技术工人职业紧张常模;其次,在常模的基础上,分别研制了销售人员、安全服务人员、技术工人常模样本粗分转换为T分表。职业紧张程度分级:职业任务和紧张反应问卷中,T分≥70分者,为高度职业紧张、紧张反应;T分在60~69分者,为中度职业紧张、紧张反应;T分在40~59分者,为适度职业紧张和紧张反应;处于正常范围。T分<40分者,为相对缺乏职业紧张和紧张反应。在应对资源问卷中,T分低于30分者,表明高度缺乏应对资源;T分在30~39分者,表明中度缺乏应对资源;T分在40~59分者,具有适度的应对资源,属于正常范围;T分>60分者,表明有很强的应对资源。结论将职业紧张的模式结合销售人员、安全服务人员、技术工人职业紧张常模及应用表、图,分别针对不同个体主要紧张源,紧张反应、应对资源,采取有针对性的干预(组织、个体)措施,以降低销售人员、安全服务人员、技术工人职业紧张程度,保护和促进工作能力是职业卫生领域面临的重要任务之一。
Objective To study sales staff, security service personnel, technical workers, occupational stress norm, the application of charts, grading standards. Methods OSL-R was used to study 1370 routine samples, including 136 salespersons, 331 security service personnel and 903 skilled workers. Results First of all, using the OSI-R scale developed the sales staff, security services, technical workers occupational stress norm; Secondly, on the basis of the norm, were developed salespeople, security service personnel, skilled workers norm Coarse conversion to T points table. Classification of occupational stress: Occupational tasks and nervousness response questionnaire, T points ≥ 70 points, for a high degree of occupational stress, nervous response; T points in 60 to 69 were moderate occupational stress, tension; T points at 40 ~ 59 points, moderate occupational stress and tension; in the normal range. T points <40 points for the relative lack of job stress and tension. T-scores of less than 30 in the Coping Resources Inventory indicate a high degree of lack of coping resources; T-scores of 30-39 indicate moderate lack of coping resources; and T-scores of 40-59 with modest coping resources , Belonging to the normal range; T points> 60 points, indicating that there is a strong response to resources. Conclusion Combining the pattern of occupational stress with the regular patterns of occupational stress and the application tables and diagrams of salespersons, safety service personnel, and technical workers respectively, taking targeted interventions (organizations and individuals for different main sources of stress, nervousness and coping resources) ) Measures to reduce the occupational tensions of sales staff, safety service personnel and skilled workers and to protect and promote their working ability are one of the important tasks in the field of occupational health.