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随着各运营商向客户提供的业务产品越来越趋同,服务的重要性就日益凸显。投诉服务管理作为衔接运营商客服部门与相关产品部门、专业技术部门的桥梁和纽带,是客户服务工作的基础。多年来,江苏常州移动投诉处理班秉持“投诉是金”的服务理念,追求闭环管理和追根溯源的工作目标,不断改善服务品质,将投诉处理工作打造成为常州移动优质服务的一张名片。
The importance of service has become increasingly prominent as more and more converged business products are offered to customers by operators. Complaint service management, as the bridge between the customer service department of the operator and the related product department and professional technical department, is the foundation of customer service work. Over the years, Changzhou, Jiangsu Mobile Complaint Handling Class uphold the “complaint is gold ” service concept, the pursuit of closed-loop management and tracing the source of the work objective, and constantly improve the quality of service, the complaint handling work to create a Changzhou mobile quality service card .