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为规范服务行为、提高服务效率、优化服务环境,进一步树立“以客户为中心”的服务理念,双阳农商银行深入开展文明规范服务活动,客户工作流程图和电话回访工作流程图,放在员工办公室桌面上以供随时学习:并将流程图制成标准化
In order to standardize the service behavior, improve the service efficiency, optimize the service environment and further establish the service philosophy of “customer-centricity”, Shuangyang Rural Commercial Bank carried out civilized normative service activities, customer work flow chart and telephone return visit working flow chart Learn from time to time on the employee’s office desktop: standardize the flowchart