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顺义区房屋土地管理局党委书记、局长张杰(右一)向居民发放《服务承诺细则》1996年6月28目,顺义区房屋土地管理局在全市房管系统率先推出了社会服务承诺制,到现在已五年多了。在推出承诺制之初,该局党委就提出:“承诺是在市场经济条件下坚持全心全意为人民服务宗旨的具体体现。我们党的宗旨不变,承诺就决不停止。千承诺,万承诺,履行承诺的条款才是真承诺。”顺义区房屋土地管理局公开承诺了勤政廉政和提供优质的房屋修缮、供暖服务、土地管理服务、政策法规咨询服务等七个方面16项内容。怎样就算做到优质了呢?标准就一个:老百姓得发自内心地认为“满意”。五年来,该局所属各单位共接到居民各种报修10800件,居民的满意率达到了100%。为什么有这么高的满意率呢?决定因素之一,是局党委建立健全了把群众满意不满意与干部、职工切身利益挂钩的机制。为了维护承诺的严肃性,使职工把让群众满意
Shunyi District, Land and Building Authority, Party Secretary, Secretary Zhang Jie (right) to the residents issued “service commitment rules” June 1996 28 head, Shunyi District Housing and Land Administration in the city’s first housing management system launched a social service commitment system, up to now It has been more than five years. At the very beginning of the promised system, the party committee of the bureau proposed: “The pledge is a concrete manifestation of the principle of serving the people wholeheartedly under the conditions of a market economy. The purpose of our party remains unchanged and the promises never cease.” , Fulfill the terms of the commitment is the real commitment. “Shunyi District, Land and Building Authority publicly promised diligent and honest and provide quality housing repair, heating services, land management services, policies and regulations advisory services seven aspects of 16 items. How to be good even if it is a standard one: people from the heart that ”“ satisfaction ”. Over the past five years, all the units affiliated with the bureau have received 10,800 reports of inquiries from residents and the residents’ satisfaction rate has reached 100%. Why is there such a high rate of satisfaction? One of the decisive factors is that the party committee and committee of the bureau have established and perfected the mechanism of linking the dissatisfaction of the masses with the immediate interests of cadres and staff. In order to maintain the seriousness of the promise, make the workers satisfy the masses