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为了维护企业的生存和竞争地位,日本企业纷纷实施业务革新和企业重组等战略措施,以进一步提高顾客的满足度,增强市场竞争力。 发掘企业与顾客之间的“共同利害” 毋庸置疑,企业只有获得顾客的支持才能生存和发展。所谓支持或不支持主要是看顾客在市场上是否购
In order to maintain the survival and competitive position of enterprises, Japanese companies have implemented strategic initiatives such as business innovation and corporate restructuring in order to further improve customer satisfaction and enhance market competitiveness. Uncovering the “common interest” between businesses and customers Needless to say, businesses can survive and thrive only with customer support. The so-called support or not support is mainly to see if customers buy in the market