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问:对于一个企业来说,如果网络不幸被病毒感染,那么尽可能快的恢复将是企业降低损失的关键,而此时防毒厂商所提供的技术支持服务也成为了大多数网管员的依赖,那么防毒企业怎样才能真正成为他们的“主心骨”呢?专人服务的优势在哪里呢?答:对于大多数企业而言,真正熟悉网络结构及网络安全防护状况的是企业的网络管理员。因此,在危急时刻需要技术支持时,网络管理员必须在第一时间将自己的网络情况提供给防毒企业的技术人员,然而随着电话的一转再转,网管员不得不一再重复同样的内容,而当最终找到能解决问题的技术人员时,企业所遭受的损失已无可挽回。因此,对于企业来说,十分熟悉企业网络工作环境,并有专人服务的技术支持服务成为了在危急时刻企业网络能够转危为安的关键。
Q: For an enterprise, if the network is unfortunate infected with the virus, the fastest recovery will be the key to reducing losses. At this time, the technical support services provided by the anti-virus vendors also become the reliance of most network administrators. So how can antivirus companies truly become their “backbone”? Where are the advantages of a dedicated service? For most enterprises, the real familiar with the network structure and network security situation is the enterprise network administrator. Therefore, when technical support is needed in times of crisis, network administrators must provide their network conditions to the technicians of antivirus enterprises as soon as possible. However, as the phone turns around again, network administrators have to repeat the same content over and over again , But when finally found to solve the problem technicians, the loss suffered by the company has been irretrievable. Therefore, for enterprises, are very familiar with the work environment of the enterprise network, and a dedicated service technical support services has become the critical moment in the enterprise network can be endangered.