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为了适应社会需要，提高图书馆的职能地位和社会功能，本文引入全面质量管理的概念，阐述了图书 馆的管理思想、服务功能和图书馆员的角色变迁等问题。
In order to meet the needs of the society and improve the functional status and social functions of the library, this paper introduces the concept of total quality management and expounds the management thoughts, service functions and changes of the role of librarians.