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[目的]编制司法鉴定机构满意度调查表,并评价其在司法鉴定服务质量管理中的应用,为鉴定服务质量的提高提供参考。[方法]选取社会鉴定机构—山西医科大学司法鉴定中心从2008年3～6月期间所接案例中的被鉴定人为调查对象,采用信度分析和因子分析的方法对司法鉴定机构满意度调查表进行评价。[结果]因子分析结果显示,可以将司法鉴定机构工作满意度调查表分为4个维度,第1个维度主要反映鉴定结果的反馈;第2个维度主要反映鉴定服务过程;第3个维度反映鉴定机构的硬件设施;第4个维度反映鉴定人水平。调查问卷的信度分析得克朗巴哈α=0.8251,认为问卷信度较高。[结论]司法鉴定机构满意度调查表信度较高,可以为提高司法鉴定服务质量提供参考依据。
[Objective] To prepare the questionnaire about the satisfaction of forensic institutes and evaluate its application in the quality management of forensic examinations, so as to provide reference for the improvement of the quality of forensic examinations. [Methods] Select the social appraisal agency - Forensic Center of Shanxi Medical University from March to June 2008 cases were appraised by the appraisers as the object of investigation, the use of reliability analysis and factor analysis of the satisfaction of the forensic agency questionnaire Evaluation. [Results] The results of factor analysis showed that the job satisfaction survey of forensic institutions could be divided into four dimensions, the first one mainly reflected the feedback of the identification results; the second one mainly reflected the process of authentication service; the third dimension reflected Identify the organization’s hardware facilities; the fourth dimension reflects the appraiser level. Questionnaire reliability analysis of Takara Baha α = 0.8251, that the questionnaire reliability is high. [Conclusion] There is high reliability in the survey of satisfaction of forensic institutes, which can provide reference for improving the quality of forensic services.