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一、热情文明,耐心细致仪容仪表端庄自然,着装整洁得体,举止规范,服务热情,使用文明用语。做到首问负责,来有迎声,问有答声,走有送声。坚守岗位,恪尽职守,专心工作,耐心细致地帮助用户解决问题。二、干净明亮,安静舒适设立独立的借阅场所,保持环境卫生,为公众提供干净、明亮、安静的借阅环境,配备必要的便民设施。三、快捷高效,科学合理
First, the warm and civilized, patient and meticulous dignified instrument dignified natural, dress neat and decent, behave, enthusiasm, the use of civilized language. To be the first question to be responsible, there is greeting, asked answer, go there to send voice. Stick to their posts, perform their duties, concentrate on work, patiently and meticulously help users solve the problem. Second, clean and bright, quiet and comfortable to set up an independent place to borrow, to maintain environmental hygiene, to provide the public with a clean, bright, quiet borrowing environment, equipped with necessary convenience facilities. Third, fast and efficient, scientific and rational