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很多人认为,电商的服务就是快递。广义的电商服务指的是店铺的运营客服和后期快递的速度和质量。对于家电产品来讲,服务的范畴远不止于此。尤其是对于安装类电器,快递将产品送上门,仅仅是其整体服务体验的一小部分而已,后续的服务才是体现家电行业特殊性服务的开始。对于家电产品的电商来说,服务是一个复杂的过程。店铺的服务牵扯到的因素很多,涉及到的环节也很多。从打开店铺的网页开始,您要就产品的情况与店铺的客服人员交流,这本身就是一种服务。当您决定购买产品的时
Many people think that the service provider is courier. E-commerce services in a broad sense refers to the speed and quality of customer service and post-delivery of the store. For home appliances, the range of services goes far beyond this. Especially for the installation of electrical appliances, courier products will be sent home, just a small part of the overall service experience only, the follow-up service is the beginning of the special services that reflect the appliance industry. For the electricity supplier of home appliances, service is a complicated process. Many factors involved in the service of the store, there are many links involved. Starting from the shop’s website, you have to communicate with the store’s customer service about the product, which is a service in itself. When you decide to buy a product