论文部分内容阅读
前言:一个企业没有客户,就意味着失败。这是市场经济环境中的基本常识。因此,企业经营活动的基本准则是使客户满意。客户是企业参与竞争的重要因素。客户满意体系(Total Customer Satisfaction
Preface: An enterprise without a customer means failure. This is the basic common sense in a market economy environment. Therefore, the basic principle of business activities is to satisfy customers. Customer is an important factor in the competition of enterprises. Customer Satisfaction System (Total Customer Satisfaction