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病人角色意识与自主性的上升,医疗保险制度和支付制度的变革对医院经营管理造成巨大挑战,这些是医院进行流程改造的原动力。对急性缺血性脑卒中患者争分夺秒的抢救需要完善的流程管理。本文提出“以病人为中心”是流程优化的根本出发点。流程优化是医院管理的核心。完善的医院流程能减少医疗服务成本,提高医疗质量,防范医疗纠纷,保障病人安全。
Awareness of the patient’s role and the rise of autonomy, the medical insurance system and payment system changes in hospital management pose enormous challenges, these are the driving force behind the hospital process transformation. Race against time for acute ischemic stroke patients requires sound process management. This paper proposes that “patient-centered” is the fundamental starting point for process optimization. Process optimization is the core of hospital management. Improve the hospital processes can reduce the cost of medical services, improve medical quality, prevent medical disputes, protect patient safety.