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在商业时代,客户或者用户的反馈意见十分受商家重视,不少商品或服务的缺陷因而得到矫正。但在互联网时代,面对海量用户的时候呢?国内知名社区网站豆瓣网提出了不同的看法。他们认为,用户的意见永远是要听的,但听并不等于马上要变成行动。这个认识的基础,他们称其为“十万用户定律”:在某一产品的用户不多的时候,获得用户反馈非常直接,往往也很有效。可是,当用户数超过10万,这个渠道就失效了。在这么大的用户基数上,
In the business era, the feedback from customers or users is very much valued by the merchants, and the defects of many products or services are rectified. But in the Internet age, in the face of mass users time? Domestic well-known community website Douban made a different view. They believe that the user’s opinion is always to be heard, but listening does not mean that soon be turned into action. The foundation of this understanding, they call it “one hundred thousand user’s law”: in a product with few users, access to user feedback is very direct, often very effective. However, when the number of users exceeds 100,000, this channel lapsed. In such a large user base,