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《家居行业经营服务规范》国内首部家居行业贸易标准—《家居行业经营服务规范》日前正式实施。新规的亮点是对于装修增项的规定,家居装饰服务实际施工的费用不得超过事先约定的工程合同报价的8%,超过部分由企业承担,顾客主动要求增加的项目除外。“规范”中通用要求部分,对企业资质条件、营销管理、顾客关系、社会责任、评价方面做出要求。规范企业资质、展厅和门店设置,家居建材产品须做到明码标价,对经营过程中顾客反映的问题及投诉及时处理解决。家居销售部分,要求销售商方面提供质量保证、建立赔付制度、与供应商共同承担责任,制造商方面则从服务承诺、定制测量、商品说明等提出规范化要求。家
“Home Industry Business Services Code” the first home trade trade standards - “home business services standards” was formally implemented. The highlight of the new rules is the provisions for additional decoration, home decoration services, the actual cost of the construction contract shall not exceed 8% of the contract price agreed in advance, more than the part borne by the enterprise, the initiative to increase customer requirements except. “Specification ” in the general requirements of the part of the enterprise qualification requirements, marketing management, customer relations, social responsibility, evaluation requirements. Standard enterprise qualification, exhibition hall and store settings, home building materials products must be clearly marked price, the business process of customer complaints and complaints promptly resolved. Home sales, requiring vendors to provide quality assurance, the establishment of the payment system, and suppliers assume responsibility, manufacturers from the service commitment, custom measurement, product specifications, etc. put forward the standardization requirements. Family