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能否妥善处理好职工之间的冲突是衡量基层政工干部基本功的重要标尺之一,也是对基层政工干部工作艺术的检验。所谓职工之间的冲突,是指职工队伍中人与人之间矛盾和纠纷的表面化,是偶然发生的、不利于团结的、具有一定消极影响的不协调事件。这一类事件主要是因为少数职工人际沟通有困难、自控能力不强、情绪不稳定或者是明辨是非能力弱造成的,若不能得到及时妥善处理,就容易造成不良的后果。因此,及时有效地化解职工之间的冲突,是稳定队伍、增强凝聚力、构建和谐的重要保证。
The proper handling of the conflicts among staff and workers is one of the most important measures to measure the basic skills of grass-roots political and military cadres. It is also a test of the art of grass-roots political and cadres work. The so-called conflict between workers refers to the surface of the contradictions and disputes among people in the workforce, which is accidental and unfavorable to the uncoordinated events with some negative influences. This type of incident is mainly caused by the difficulty of interpersonal communication among a small number of workers, the weak ability of self-control, the instability of emotions or the weak ability to discern them. If they can not be dealt with promptly and properly, they can easily cause undesirable consequences. Therefore, the prompt and effective resolution of the conflicts between the staff and workers is an important guarantee for stabilizing the team, enhancing cohesion and building a harmonious society.