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谈话是一门艺术,也是一种智慧。在当前较为复杂的医疗环境下,谈话还成了维系医疗质量、融洽医患关系、减少医疗纠纷的重要手段之一。医疗活动中医患矛盾在所难免,但医务人员如果在与患者交往中出于真诚、关心、体谅,做到主动与患者有效沟通,多数医患矛盾是可以避免的[1-4]。仅?
Conversation is an art, but also a kind of wisdom. In the current more complex medical environment, conversation has also become one of the important means of maintaining medical quality, harmonizing the relationship between doctors and patients, and reducing medical disputes. Contradictions in Chinese medicine are inevitable in medical activities. However, most medical practitioners can avoid contradictions between doctors and patients if they are sincere, caring and considerate in their interactions with patients. only?