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3月15日,央视“3·15”晚会根据之前收到的各类线索汇总统计,整理出投诉量排在前十位的消费领域或行业,网络购物、快递和汽车位居前三位。一、网络购物进入一月,网络购物投诉量显著增加,主要集中在商品质量与描述不符、以次充好、销售假冒伪劣商品、买到假货后商家消失无法维权、团购规则或服务随意变更、网络购物售后服务无法保障等方面。
March 15, CCTV “3 15 ” party based on various clues received before the summary statistics, sorted out the top ten consumer complaints in the field or industry, online shopping, courier and the car ranked the top three Bit. First, the online shopping into January, online shopping complaints increased significantly, mainly in the quality of goods does not match with the description, shoddy, sales of fake and shoddy goods, fake merchants can not be removed after the defending rights, buy rules or services free to change , Online shopping service can not be guaranteed and so on.