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近年来,住宅质量问题在商品房投诉中一直占有较高的比例。而一项最近公布的调查结果显示,对于现有住宅的质量,除了11.5％被访者表示“满意”外,49.7％认为“一般”,38.9％则“不满意”。 尽管按照相关规定,购房者在入住之前,开发商必须提供“竣工验收备案表”及“质量保证书”等,然而,这些专业性极强的文件,在普通消费者眼里无疑是“天书”。再说,因为住宅的复杂性和后验性,有的质量问题只有在使用过程中才能逐渐被发现,购房
In recent years, housing quality problems have always accounted for a high proportion of commercial housing complaints. And a recently released survey showed that 49.7% considered “average” and 38.9% “unsatisfied” with the exception of 11.5% of respondents for the quality of existing homes. Although in accordance with the relevant provisions of the buyers prior to arrival, developers must provide the “completion acceptance record” and “quality guarantee”, etc. However, these highly specialized documents, in the eyes of ordinary consumers is undoubtedly the “Bible.” Besides, because of the complexity and posterior nature of the dwelling, some quality problems can only be found gradually during the course of using the dwelling