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近年来,电信消费量激增,但用户对电信业的投诉也直线上升。到去年电信投诉已升至全国消费投诉热点第8位,较前年增长27%。据报道,最大的争议难点,是百姓感觉电信技术复杂,处处让用户觉得好些事不明不白。其一,收费不明白。反映最强烈的是市话费不给话费清单,只有“通话费、月租费、郊直费、信息费”等
In recent years, there has been a surge in telecommunications consumption, but consumer complaints against the telecommunications industry have risen linearly. Telecom complaints last year rose to the hot spots for consumer complaints No. 8, an increase of 27% over the previous year. According to reports, the biggest controversy is that people feel the complexity of telecom technology, everywhere users feel that some of the better things are unclear. First, the fees do not understand. Reflects the most intense is the city calls do not pay list, only “calls, monthly fees, suburban expenses, information costs ” and so on