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我国医疗服务框架和医疗保障体系不断深入和完善,当代社会出现多种医疗形式,使人民群众可选择的医疗服务内容随之扩大。各类医院为了满足人们日益增长的医疗需要,竞相扩充医疗服务内涵。门诊是医院面向患者的第一线,就医程序繁琐冗长是最为门诊患者诟病的弊端。本文就三级综合型医院的门诊流程现状和管理改进的可能途径进行分析和阐述。1.三级综合型医院门诊的主要特点(1)人流量大,高峰相对集中:国内三级综合型
The medical service framework and medical security system in our country have been continuously deepened and perfected. Many kinds of medical forms have emerged in the contemporary society, and the content of the medical services that the masses can choose to expand has subsequently expanded. In order to meet people’s growing medical needs, all kinds of hospitals are competing to expand the connotation of medical services. Outpatient is the first line of the hospital for patients, cumbersome and lengthy medical procedures is the most out-patient patients criticized the drawbacks. This article analyzes the present situation of the outpatient process and the possible ways of management improvement in the tertiary general hospitals. 1. The main features of three-level general hospital (1) large flow of people, the peak is relatively concentrated: the domestic three-level comprehensive