论文部分内容阅读
对于服务行业,用户满意是企业的根本要求,关乎企业信誉和形象。为提升用户满意度,都市观光路队切实践行“以人为本、以诚为基、以情为魂、以变为法”的核心价值观,结合岛城景观特色和乘客需求,不断提升服务质量,并将独具特色的双层观光巴士作为展现岛城靓丽风采的移动窗口。自开线之日起,全线员工致力于不断提升服务环境、服务理念、服务标准和服务意识,为岛城市民和游客提供全方位的品牌服务;独有的特色服务,也使路队成为城市观光行
For the service industry, customer satisfaction is the fundamental business requirements, related to corporate reputation and image. In order to enhance customer satisfaction, the urban tourist corps practices the core values of “people-oriented, sincerity-based, emotion-oriented, and law-based”, and combines with the features of Shimacheng and the passenger demand to continuously improve the quality of service , And the unique double-decker sightseeing bus as a beautiful window to showcase the charm of the island. Since the opening date, all employees are committed to continuously improve the service environment, service concept, service standards and sense of service for the island city residents and tourists with a full range of brand services; unique characteristics of the service, but also to make the road team to become a city Sightseeing