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目的:探讨构建和谐护患关系,提高呼吸科护理服务质量的对策。方法:分析引起护患关系不和谐的因素,通过建立和完善护理管理制度、提高护理人员的业务能力、改善护理人员的服务态度、增强护理人员的法制观念、注重社会监督和加强舆论合作等措施,构建和谐护患关系。结果:建立起患者和护理人员的理解和信任,不断提高护理服务质量。结论:和谐的护患关系是各项护理工作顺利开展的基本要求,也是提高患者治疗效果、加快康复进程的重要保障,构建和谐护患关系,促进护理服务质量的提高,对减少护患纠纷具有重要意义。
Objective: To discuss the countermeasures of building the harmonious relationship between nurses and nurses and improving the quality of respiratory care services. Methods: To analyze the factors that cause the disharmony between nurses and patients. By establishing and perfecting the nursing management system, improving the nursing staff’s ability to work, improving the service attitude of nurses, strengthening the nurses’ legal concept, paying attention to social supervision and strengthening public opinion cooperation , Building a harmonious relationship between nurses and patients. Results: To establish the understanding and trust of patients and nurses, and continuously improve the quality of nursing services. Conclusion: The harmonious relationship between nurses and nurses is the basic requirement for all nurses to carry out smoothly. It is also an important guarantee to improve patient’s treatment effect and speed up the rehabilitation process. To build a harmonious relationship between nurses and nurses and promote the improvement of nursing service quality, Significance.