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随着一年一度的“3·1 5”国际消费者权益日的到来,汽车的质量、安全、服务等相关维权问题再一次摆在了我们面前。本期柠檬茶座请来几位经销商,从他们的角度一同谈谈关于商用车“3·1 5”的那些事。主持人:无论是乘用车还是商用车,“维权”这个词曾经对于汽车企业来说是一个极其敏感的词语,那么“3·15”对于商用车客户究竟有着什么样的影响?王玉强:很早以前,客户对维权的认识比较抽象,随着“3·15”宣传力度不断加大,很多人对维护自身合法权益非常重视,意识也提高了,所以说“3·15”对客户起着比较积极的作用。
With the advent of the annual International Consumer Rights Day on March 31, the issues concerning the protection of the rights, such as the quality, safety and service of automobiles, have once again been placed before us. This issue of Lemon Cafe invited a few dealers, from their point of view about the commercial vehicle “3.15 ” those things. Moderator: Whether it is passenger cars or commercial vehicles, the word “rights protection” was once an extremely sensitive term for automakers, and what kind of influence did “3.15” have on commercial car customers? Wang Yuqiang: A long time ago, customers were more aware of their rights protection. With the increasing propaganda of “3 · 15”, many people attach great importance to and safeguard their legitimate rights and interests. Therefore, “3 · 15 ”to the customer plays a more positive role.