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因为门诊西药房取药人员较多且构成较为复杂的特点,西药房的工作量往往较大,且较为细致繁琐,而这对于工作人员的综合素质要求较高,不仅需要工作人员能够应对高强度的工作量,且对其心理应激应对能力的要求也较高,因此西药房工作人员的工作状态往往随着时间的推移呈现持续不佳的状态。而工作人员的不良工作及心理状态又反之影响到取药患者的情绪,因此门诊西药房的管理模式对于药房工作人员和患者的影响均较大。而人性化管理针对上述问题具有较佳的解决效果,通过评估及满足双方的需求来实现较佳的门诊西药房的服务,既有效考虑到工作人员的工作方面的需求,也对其心理不良状况进行有效的疏导,为改善医患关系提供了较佳的前提条件。
Because outpatient western pharmacy take more staff and constitute a more complex features, the workload of western pharmacies tend to be larger and more detailed and cumbersome, and this requires a higher overall quality of staff, not only need staff to deal with high-intensity Of the workload, and its psychological stress coping ability is also higher, so the working conditions of Western pharmacy staff tend to show a continuous state of lag over time. The adverse work and psychological status of staff and vice versa affect the mood of patients taking medicine, so outpatient western pharmacy management system for pharmacy staff and patients have a greater impact. The humane management of the above problems have a better solution to the problem by assessing and meeting the needs of both to achieve a better out-patient pharmacy services, both effective consideration of staff work needs, but also its psychological conditions Effective counseling, to improve the doctor-patient relationship provides a better prerequisite.