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云南电网公司绿春供电有限公司始终把提高客户满意度作为工作重点,千方百计挖掘管理潜能,完善服务体系,强化考核机制,秉承“以客户为中心,服务无止境”的理念,丰富服务内涵,增强服务能力和提高服务质量,加大营销稽查力度,努力打好客户满意度“升级版”。今年以来,绿春公司一是积极开展客户走访活动。市场营销部和客户服务中心不定期开展“六走进”活动,由客服中心主任带队对政府、广电、医院、学校、企业、社区、村寨等重点部门、重点单位和重点客户进行
Yunnan Power Grid Company Green Spring Power Co., Ltd. has always been to improve customer satisfaction as the focus of work, do everything possible to tap the potential of management, improve the service system, strengthen the assessment mechanism, adhering to the “customer-centric, endless service” concept, rich service connotation , Enhance service capabilities and improve service quality, increase marketing audit efforts, and strive to lay customer satisfaction “upgraded version ”. This year, Green Spring First, an active customer visits. From time to time, the marketing department and customer service center carry out “six walks into” activities, led by the customer service center director to the key departments, key units and key customers of the government, radio and television, hospitals, schools, businesses, communities, villages and other key customers