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为了方便患者获得病历复印件,开展病历复印件邮递工作。此项工作事先需要做好充分的准备,如制定工作制度和工作流程、做好计算机的程序设计、撰写知情同意书和授权委托书、对人员进行岗位培训、进行广泛的宣传等。实施中的流程是病人办理出院手续后办理邮递手续,主要包括签署知情同意书和授权委托书、填写邮递单、缴纳费用等。病案科的工作人员主要是做好登记、病历返回病案科后及时复印、并及时交给邮递公司。工作中需要特别注意定期核对是否有遗漏的病历没有复印、复印病历后仔细核对复印件是否齐全并正确无误等。做好充分的准备,按照流程认真进行工作,邮递病历复印件的工作得以顺利进行,提升了患者的满意度。
In order to facilitate the patient to obtain a copy of the medical record, carry out a copy of the medical record postal work. This work needs to be fully prepared in advance, such as the establishment of work systems and work processes, well computer programming, written informed consent and power of attorney, job training for personnel, conduct a wide range of publicity. Implementation of the process is the patient for the discharge formalities for postal procedures, including the signing of informed consent and power of attorney, fill out the postal, pay fees. The staff members of the case department are mainly registered, the case records should be copied back in time and returned to the postal company in time. At work, special attention needs to be paid to check regularly whether there is any missing medical record and to check carefully whether the copy is complete and correct after making a copy of the medical record. Fully prepared, in accordance with the process of serious work, post a copy of the work of medical records to be carried out smoothly, enhance patient satisfaction.