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“问题管理”的三要素是挖掘问题、表达问题、解决问题。其中,挖掘问题包括发现问题、分析问题和界定问题;解决问题包括制定解决方案、实施解决方案和跟踪反馈;表达问题不是独立的环节,而是体现和融入到挖掘问题和解决问题的每一个环节之中。芜湖县供电公司“一线工作法”的管理举措,来源于他们在发现、分析与解决生产、营销和服务等专业领域的问题时所凝练的管理方式。它的催成剂就是基层供电企业在当下所面临的困难和问题。
The three elements of “problem management” are to tap and express problems and solve problems. Among them, mining problems include finding problems, analyzing problems and defining problems. Solving problems includes developing solutions, implementing solutions and tracking feedback. Expressing problems is not an independent link, but is embodied and integrated into every aspect of mining and solving problems Among them. Wuhu County Power Supply Company “front-line work law ” management initiatives, derived from them in the discovery, analysis and resolution of production, marketing and service areas such as the professional practice of concise management. Its catalyst is the current difficulties and problems facing grass-roots power supply enterprises.