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在高等教育大众化发展阶段，美国高校在行政管理部门和教学部门及课堂控制等领域实践了全面质量管理理论。这一举措成功应对了规模扩大与质量提高的矛盾、学生发展和社会需要的矛盾及激烈的校际竞争。随着高等教育大众化进程的深入，诸类矛盾在我国日益突出。美国高校全面质量管理实践为我国高等教育提供了借鉴。“,”In the development stage of the popularization of higher education, the United States practice the theory of total quality management in administrative departments and teaching departments and classroom control field. The move successfully deals with the contradiction between scale and the quality improvement, the contradiction of the student development and social needs, and the fierce competition among schools. With the further popularization of higher education, all kinds of contradictions have become increasingly prominent in China. The total quality management experience of United States provide the reference.