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主动、热情服务,是服务行业职业规范的重要内容,也是我们所一贯倡导的,何来害怕之有?且听我说—— 不错,主动为顾客提供热情、满意的服务,是顾客所欢迎的,但凡事皆有度,超过了一定的度,就会走调、变味。相信很多人都有这样的感受:走进商场,营业员就会主动前来同你打招呼,目光直视着你,脚步紧跟着你,一步一趋,你走到柜台的哪一端,他(她)也跟着到哪一端,甚至喋喋不休地向你建议和推销,让你感到浑身不自在,
Proactive and enthusiastic service is an important part of the professional norms of the service industry. It is also what we have always advocated. How come we are scared? Listen to me—Yes, we actively provide customers with warm and satisfying services that are welcomed by customers. , but everything is true, and if it exceeds a certain degree, it will go out and change. I believe many people have such feelings: When they enter the mall, the salesperson will take the initiative to come and say hello to you, look straight at you, follow you step by step, step by step, which end you go to the counter, and he (she ) Which end to follow, and even endlessly recommend and promote you to make you feel uncomfortable,