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你是不是曾经被你的电脑气得快要发疯,以至于想用球棒把它砸烂?你是不是曾经对一些在用户手册或在线帮助上怎么也找不到答案的出错信息不知如何是好? 为谁辛苦为谁忙 一位优秀的计算机业研究人员能够体会你的苦恼。克莱尔-玛丽·卡拉特是一位心理学博士,她在位于纽约霍索恩的IBM公司托马斯·沃尔森研究中心评估人机交互作用的方式,并从事计算机人机界面的设计工作。在她看来,问题很简单:设计硬件和软件的工程师和计算机科学家对消费者的需要和苦恼知之甚少。卡拉特说:“技术人员在开发一套
Have you ever been mad at your computer so badly that you want to smash it with a bat? Have you ever heard of error messages that you can not find in user manuals or online help? For whom busy for whom busy a good computer industry researchers can understand your distress. Claire Marie Karat is a psychology doctor who evaluates the human-computer interaction at IBM’s Thomas Watson Research Center in Hawthorne, New York, and designs computer-based man-machine interfaces. In her eyes, the problem is simple: little is known about the needs and distress of consumers for engineers and computer scientists who design hardware and software. Karat said: "Technicians are developing a set