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借鉴Proper和Bruza的信息载体概念,从智力资源实体等四方面总结和分析知识服务模式。提出人和信息系统的“认知”能力主要表现为知识载体的通信能力;人作为智力资源实体提供知识服务,需要借助合适的协作机制设计将个体认知扩展为群体认知,使个体的服务转化为“系统”的服务;基于虚拟资源实体的知识模式、基于领域应用的知识服务模式和协同服务模式分别从智能代理技术、本体与语义网技术、协同服务技术三个层面提升信息系统的通信能力。
Drawing on the concept of information carrier of Proper and Bruza, this paper summarizes and analyzes the pattern of knowledge service from four aspects of intellectual resource entities. It is suggested that the “cognitive” ability of human beings and information systems is mainly manifested as the communicative competence of knowledge carriers. As human beings, intellectual resources provide people with knowledge services and need to be designed to extend individual cognition into group cognition by means of appropriate cooperation mechanisms, Based on the knowledge model of the virtual resource entity, the knowledge service model and the collaborative service model based on the field application are respectively promoted from the aspects of intelligent agent technology, ontology and semantic web technology, and collaborative service technology Information system communication capabilities.