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随着星级酒店的蓬勃发展,部分管理者深刻意识到员工的重要性,追求顾客满意的同时追求员工的满意。本文以上海HJ酒店为例,采用调查问卷的形式,从工作本身、工作回报、工作环境、工作群体四个方面了解酒店员工满意度的现状。从调查结果中探讨了导致员工满意度低的原因,并从培训、薪酬、激励机制方面提出了提升员工满意度的策略。
With the flourishing development of star-rated hotels, some managers are deeply aware of the importance of their employees and pursue their satisfaction while pursuing their customers’ satisfaction. Taking Shanghai HJ Hotel as an example, this paper takes the form of questionnaire to understand the current situation of hotel staff satisfaction from four aspects: work itself, work return, work environment and work group. From the survey results, it explores the reasons that lead to low employee satisfaction, and proposes strategies to improve employee satisfaction from the aspects of training, compensation and incentive mechanism.