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所谓拒借率,是指在一定的时间内,读者借不到书的人次(或册数)占所要借阅的总人次(或册数)的百分比。用公式表示为:借不到的人次(册数)/所要借阅的总人次(册数)×100％,从拒借率的高低,可以看出图书馆为读者服务的情况,它是衡量图书馆服务工作好坏的重要标志之一。诚然,图书馆要百分之百的满足读者要求,从图书馆目前的条件来说。是难以做到的。但拒借率过高,就说明图书馆在满足读者需要方面存在严重的问题,需要认真分析造成这种情况的原因。
The so-called rejection rate, refers to the number of readers (or the number of books) in the total number of borrowings (or the number of books) to borrow a certain period of time. The formula can be expressed as: the number of people can not borrow (the number of books) / the total number of people to borrow (number of copies) × 100%, from the level of rejection rates, you can see the library services for readers, it is a measure of books Museum service is one of the important signs of good or bad. Admittedly, libraries must fulfill the reader’s requirements 100% from the current conditions of the library. It is hard to do. However, a high rejection rate indicates that there are serious problems with libraries in meeting the readers’ needs and needs careful analysis of the reasons for this.