论文部分内容阅读
“客户导向型”营销服务要求企业所有部门、所有人员树立“客户至上”的观念,这就要求企业以客户所需为一切工作的核心,建立协同高效的服务体系。为此,需要整合部门资源,形成联动机制。对县供电企业具体而言,由公司客户服务中心统一协调规划、生产、调度等专业信息及资源,使规划、设计、安装、施工,投运实现协同化运作,形成“一口对外”格局,构建起以客户为中心的“大服务运转模式”。基础:优化班组结构,提升员工素质长沙县供电分公司在推进“客户导向型”营销服务工作中,优化人员结构,缩短业务链条,将电
“Customer-oriented ” marketing service requires all departments of the enterprise, all staff to establish “customer supreme ” concept, which requires enterprises to customer needs for all work at the core, to establish a collaborative and efficient service system. To this end, the need to integrate departmental resources, the formation of linkage mechanism. Specifically for the county-level power supply enterprises, professional information and resources such as planning, production and dispatch are coordinated by the Company’s customer service center so that the planning, design, installation, construction and operation of the county-level power supply enterprises can be coordinated and operated to form a “one-to-one external” pattern , Build a customer-centric “big service operation mode ”. Basic: optimizing team structure and improving staff quality Changsha County Power Supply Branch In promoting “customer-oriented” marketing and service work, optimizing the structure of personnel and shortening the business chain,