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目的:探讨综合绩效评价改革在临床医院管理中的应用研究。方法:对2010~2015年医院绩效管理的数据进行收集、整理,分析比较实施综合绩效评价后患者满意度,门诊和住院患者人均医疗费用及住院床日平均费,以及医院感染率发生情况。结果:2010~2015年患者的满意度评分分别为(94.25±2.01)分、(95.21±1.23)分、(96.25±2.12)分、(97.35±3.01)分、(97.21±2.03)分和(98.66±5.31)分,满意度明显提高。虽然门诊和住院患者人均医疗费用,以及住院床日平均费用均有所升高,但住院患者人均医疗费用升高不明显。至2015年医院感染发生率下降到0.26%。结论:综合绩效改革有利于提高医院管理水平,减少医院感染发生率,提高医院的经济效益和社会效益。
Objective: To explore the application of comprehensive performance evaluation reform in clinical hospital management. Methods: The data of hospital performance management from 2010 to 2015 were collected, collated, analyzed and compared after the implementation of comprehensive performance evaluation of patient satisfaction, outpatient and inpatient per capita medical expenses and hospital beds, the average daily fee, and the incidence of hospital infection. Results: The satisfaction ratings of patients from 2010 to 2015 were (94.25 ± 2.01), (95.21 ± 1.23), (96.25 ± 2.12), (97.35 ± 3.01), (97.21 ± 2.03) and (98.66 ± 5.31) points, satisfaction was significantly improved. Although the per capita medical expenses of outpatients and inpatients, as well as the average cost of inpatient beds have risen, the per capita medical costs of inpatients did not increase significantly. The incidence of nosocomial infections has dropped to 0.26% by 2015. Conclusion: The comprehensive performance reform is conducive to improving the hospital management level, reducing the incidence of nosocomial infections and improving the hospital’s economic and social benefits.